fancywin Privacy Policy

fancywin (referred to as "we", "our" or "the platform") is a provider of online gaming and sports betting services. This privacy policy applies to all members who use fancywin's website, mobile application, and other digital services.

The terms set out in this document form an inseparable part of our Terms and Conditions. By registering for our services, you are considered to have accepted all the terms of this privacy policy. This policy informs you of what information we collect, why we collect it, and the extent of your rights.

fancywin's services are intended solely for individuals aged 21 or above. If you are below this age, please refrain from using this platform and do not register on your own.

fancywin collects information from you at various stages. The information collected can be divided into the following categories:

2.1 Information Collected During Registration and Identity Verification

• Full name and date of birth
• Mobile number and email address
• Bangladesh National ID (NID) or passport details (for identity verification)
• Permanent or current address
• Account username and password (stored in encrypted form)

2.2 Information Collected During Financial Transactions

• bKash, Nagad, or Rocket mobile number or bank account details (for deposits and withdrawals)
• Transaction amount, date, and time
• Transaction reference number

2.3 Automatically Collected Information

• IP address and device type
• Operating system and browser information
• Login time and session duration on the platform
• Pages visited, games selected, and bet placement history
• Information collected through cookies and similar tracking technologies

2.4 Information Collected During Communication and Support

• Messages exchanged via live chat and email
• Details of complaints or requests
• Additional information voluntarily provided by the user

fancywin uses the collected information for the following specific purposes:

1. Account Management and Service Delivery: Keeping your account active, processing transactions, maintaining game history, and managing bonuses.
2. Identity Verification and Fraud Prevention: Confirming account ownership, preventing unauthorised access, and detecting potentially fraudulent activity.
3. Financial Audit and Compliance: Accurately recording deposits, withdrawals, and all financial activity on the account.
4. Customer Support: Providing assistance in Bengali and English via 24/7 live chat and email, and resolving issues promptly.
5. Ensuring Responsible Gaming: Analysing user gaming behaviour to apply responsible gaming measures, set limits, and issue alerts about potential risks.
6. Service Improvement: Enhancing platform functionality, introducing new features, and reviewing the user experience.
7. Promotional Communication: If you give your consent, informing you about bonuses, offers, and new games. This consent can be withdrawn at any time.
8. Technical Security: Keeping the platform's systems secure, preventing cyberattacks, and maintaining server stability.

fancywin does not sell your personal information to third parties for commercial purposes. However, information may be shared with the following parties in specific circumstances:

4.1 Service Provider Partners

A limited amount of information is shared with selected third-party organisations for payment processing, identity verification, and managing the technical infrastructure. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to present information to authorities in accordance with applicable laws of Bangladesh or a judicial order. In such cases, only the information legally required will be provided.

4.3 Corporate Transfers

In the event of a business merger, acquisition, or other corporate change, user information may be transferred. We will notify you in advance of any such change.

4.4 Information We Do Not Share

We never share your full payment account details, password, or NID number with advertising networks or third-party marketers.

fancywin has implemented industry-standard technical and administrative measures to ensure the security of your information:

• SSL Encryption: All communication between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology, making it impossible for third parties to read the data.
• Password Hashing: Your password is never stored directly — only an encrypted hash value is stored, so the original password cannot be determined even if a data breach occurs.
• Two-Factor Authentication: OTP verification at login adds an extra layer of security to your account.
• Regular Security Audits: Our systems are regularly reviewed and tested by a specialist team.
• Access Control: Among our staff, only those who require access for their work are able to view specific user information.
• Data Centre Security: Strict physical and digital security measures are in place at the servers where data is stored.

Although we apply the highest standards of security, no one can guarantee zero risk when transmitting information over the internet. You also have a responsibility to keep your password confidential and to notify our support team immediately if you notice any unusual activity on your account.

fancywin does not retain your information for longer than necessary. The following policy is generally followed:

• Active Accounts: All related information is retained for as long as your account remains active.
• After Account Closure: Financial transaction records and identity verification information are retained for a specified period, which serves legal obligations and dispute resolution needs.
• Marketing Consent Withdrawal: If you withdraw your consent for promotional communications, your information is removed from that list immediately.
• Inactive Accounts: For accounts that have been inactive for an extended period, we will notify the user in advance regarding the retention of their information.

fancywin uses cookies and similar tracking technologies on its website and application. Cookies are small text files stored on your device that help improve the browsing experience.

7.1 Types of Cookies

• Essential Cookies: These cookies are necessary for maintaining login sessions, storing security tokens, and the basic functioning of the platform. They cannot be disabled.
• Functionality Cookies: Used to remember your language preference, game history, and personalised settings.
• Analytics Cookies: Anonymous statistics are collected to understand which parts of the platform are used most.

7.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause some services to not function properly.

Every member of fancywin holds the following rights over their personal information:

1. Right to Access: If you wish to know what information we hold about you, contact our support team.
2. Right to Rectification: If any information in your profile is incorrect, you may request that it be corrected.
3. Right to Erasure: Subject to specific legal obligations, you may request that your information be deleted. Financial transaction records must be retained for a set period for legal reasons.
4. Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
5. Right to Withdraw Consent: Consent given for promotional communications may be withdrawn at any time.
6. Right to Lodge a Complaint: If you have concerns about how we handle your information, first inform our support team. If the matter is not resolved, you have the right to complain to the relevant authority.

To exercise these rights, contact our support team via live chat or email. We will respond to your request within a reasonable time.

All services on fancywin are intended solely for individuals aged 21 or above. We do not knowingly collect information from minors or allow them to create accounts.

An age verification process is in place at registration. If it is found that a user is below the required age, the account will be closed immediately and the related information will be deleted. If a parent or guardian believes their child is using fancywin, please notify our support team without delay.

fancywin's platform is connected to game providers (such as PG Soft, Pragmatic Play, JILI, Evolution, Spribe, and others), payment processors, and other third-party services. These third parties have their own privacy policies, and fancywin is not responsible for their policies.

When transacting through our payment services — bKash, Nagad, Rocket, and bank transfer — the privacy policy of the relevant financial institution also applies. It is advisable for you to read their respective policies.

If our platform contains links to external websites, those sites are solely responsible for their own data protection.

fancywin reserves the right to amend this privacy policy when necessary. If any significant change is made, we will inform you in the following ways:

• A notice will be displayed on the main page of the platform.
• An update message will be sent to your registered email address.
• You will be notified via a pop-up notice after logging in.

Continued use of the platform after a change will be taken to mean that you have accepted the revised policy. For significant changes, new consent may be required. The date of each revision will be noted at the beginning of this document.

To learn more about fancywin, read our About Us page, which provides an overview of the platform.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Active 24/7, support available in Bengali and English.
• Email: [email protected]

We usually try to respond to your request properly within business days. Some complex matters may take a little longer, but we take every request seriously.

For answers to common questions, you can visit our FAQ section, where detailed answers to frequently asked questions are available.