Legal Document

fancywin Terms and Conditions

This document sets out all the terms, policies, and rules for using the fancywin platform. Please read it in full before creating an account or using the platform.

Last updated: January 2025
Applicable for ages 21+
Bangladesh
These terms and conditions were last updated in January 2025. fancywin reserves the right to change these terms at any time.
1

General Terms

These terms and conditions ("Terms") govern the use of the fancywin platform and all services under it. By accessing the platform or creating an account, the user automatically agrees to these Terms. If a user does not agree with any part of these Terms, they must stop using the platform immediately.

fancywin is an online gaming and betting platform that offers slots, live casino, cricket betting, and various gaming options for users in Bangladesh. All services on the platform are for individuals of legal age (21+) only.

Alongside these Terms, our Privacy Policy and Responsible Gaming Policy also form part of the platform's overall legal framework. Users are requested to read all three documents carefully.

These terms and conditions have been prepared in Bengali and are governed by applicable laws of Bangladesh. In the event of any conflict, the Bengali version shall be considered final.
2

Account Registration and Eligibility

2.1 Age Eligibility

To open an account on the fancywin platform and participate in any game or betting activity, the user must be at least 21 (twenty-one) years of age. fancywin reserves the right to verify information provided at registration and may request proof of age at any time.

2.2 Information Required for Registration

When creating an account, the user must provide the following information accurately:

  • Full name (as per national ID card or passport)
  • Date of birth
  • Valid mobile number
  • Email address
  • Permanent address in Bangladesh

2.3 One Account Policy

Each user may operate only one fancywin account. Creating multiple accounts is strictly prohibited and is a punishable offence. If a user is found operating multiple accounts, all accounts will be closed and the accumulated balance may be forfeited.

2.4 Accuracy of Information

All information provided at registration must be completely true and accurate. Providing false or misleading information will result in account closure. If any information changes, the user must notify us immediately via live chat or email.

3

Account Security

Keeping the account secure is the user's own responsibility. Login credentials (username and password) must be kept completely confidential and must not be shared with any third party.

Security Guidelines

  • Use a strong password — combining letters, numbers, and special characters.
  • Do not use a password here that you use on any other platform.
  • If you notice any suspicious activity, notify our support immediately.
  • After logging in on a public computer or unsecured network, end your session.

fancywin is not liable for any authorised or unauthorised activity on a user's account unless it is proven that the fault lies entirely on our side. fancywin reserves the right to temporarily suspend an account if a security breach is suspected.

fancywin will never ask for your password or OTP via email, SMS, or chat. If you receive such a request, notify our support immediately.
4

Deposits and Withdrawals

4.1 Deposits

The minimum deposit amount on fancywin is ৳500. Accepted payment methods for deposits are: bKash, Nagad, Rocket, and bank transfer (including major commercial banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank). Deposits sent from accounts held in a third party's name will not be accepted.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawal methods are the same as deposit methods — bKash, Nagad, Rocket, and bank transfer.

4.3 Withdrawal Prerequisites

  • The account must be fully verified (KYC completed).
  • The wagering requirements of any active bonus must be met.
  • Withdrawals may only be made to a payment method in the user's own name.
  • In cases of suspicious activity, additional verification may be required.

4.4 Anti-Money Laundering

fancywin follows a strict anti-money laundering policy. We reserve the right to investigate any suspicious transaction and may, if necessary, notify the relevant authorities. Users may be required to provide information and documents regarding the source of their funds at any time.

6

VIP Program

fancywin's VIP program has three tiers: Bronze, Silver, and Gold. Users can move up to higher tiers through regular play.

VIP Benefits

  • Bronze: Up to 0.3% cashback on weekly net losses.
  • Silver: Up to 0.7% cashback on weekly net losses.
  • Gold: Up to 1.0% cashback on weekly net losses.

Weekly cashback is paid at the specified rate on the week's total losses (total losses minus total winnings). For example, if a Silver member has a net loss of ৳20,000 in one week, they will receive ৳20,000 × 0.7% = ৳140 cashback.

fancywin reserves the right to change the VIP membership terms at any time. Membership may be cancelled in cases of VIP tier abuse or fraudulent activity.

7

Gaming Rules

7.1 Fair Play Assurance

All games on the fancywin platform are sourced from recognised software providers, and every game uses Random Number Generator (RNG) technology. Users may not use any technical advantage or automation tools.

7.2 Betting Limits

Each game and market has set minimum and maximum betting limits. These limits are clearly stated next to the game or market. Limits may change in special circumstances or during major events.

7.3 Technical Issues

If a game is interrupted mid-way due to a technical error or server issue, fancywin determines the result based on saved data. In such cases, the decision is considered final. fancywin is not liable for losses caused by software or communication failures.

7.4 Finality of Betting Results

Once a bet is confirmed, it cannot be cancelled unless a technical error is proven. For sports betting, results are determined based on the official results of the relevant sports authority.

8

Prohibited Activities

The following activities are strictly prohibited on the fancywin platform:

  • Creating or operating multiple accounts.
  • Registering with a false identity or using another person's information.
  • Operating multiple accounts for the purpose of bonus abuse.
  • Attempting to manipulate game results.
  • Using automated bots, scripts, or software.
  • Attempting unauthorised access to another user's account.
  • Attempting to exploit any technical vulnerability in the platform.
  • Conducting money laundering or any other unlawful financial activity.
  • Harassing or intimidating other users.
  • Organised group betting or collusion against fancywin.
Involvement in any of the above activities will result in permanent account closure, forfeiture of all balances and bonuses, and legal action may be taken if necessary.
9

Account Suspension and Closure

9.1 Suspension by fancywin

fancywin reserves the right to temporarily suspend or permanently close any account in the following circumstances:

  • Violation of these Terms.
  • Failure to provide requested verification documents within the specified time.
  • Evidence of fraudulent or suspicious activity.
  • In accordance with legal obligations or regulatory directives.

9.2 Closure by the User

If a user wishes to close their account voluntarily, they may notify our support team via 24/7 live chat or email. Before the account is closed, all active bets and wagering requirements must be settled, and any verified balance may be withdrawn.

9.3 Self-Exclusion

As part of responsible gaming, users may request a temporary or long-term self-exclusion for themselves. More details on this can be found on our Responsible Gaming Policy page.

10

Limitation of Liability

fancywin provides its services on an "as is" basis. fancywin is not liable for the following:

  • Losses caused by internet connection disruption, power outages, or device issues.
  • Delays or losses caused by failures in third-party software or payment services.
  • Financial losses caused by user negligence or failure to follow the terms.
  • Loss caused by unauthorized third-party access to an account.

In the event of any dispute, the records stored in the system will be considered final evidence.

11

Privacy & Data Protection

fancywin treats the protection of users' personal information as its top priority. The platform uses SSL encryption technology and all data is stored on secure servers.

Details on how user information is collected, stored, and used are outlined in our Privacy Policy. By using the platform, the user also gives consent to that policy.

Circumstances for Disclosure of Information

fancywin does not disclose personal information to third parties except when legally required. However, information may be disclosed in the following cases:

  • A valid order from a court or law enforcement agency.
  • Cooperation in investigations into fraud or money laundering.
  • Authorized third parties required for service operations (payment processors, etc.).
12

Amendments & Notifications

fancywin reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, a notification will be sent to the registered email address or posted on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

If you have any questions about any part of these terms or need assistance, you can contact our support team via 24/7 live chat or email. For general questions, you may also visit our FAQ page.

Always check the "Last Updated" date shown at the top of this terms page. Older versions are no longer applicable after that date.

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